RETURNS, REFUNDS, AND REPLACEMENTS POLICY
Effective August 1, 2026
Passenger Confessions merchandise is produced on demand for each order. Because items are made specifically after purchase, we do not generally accept returns or exchanges for buyer’s remorse, preference changes, or an incorrectly selected size or color.
DAMAGED, DEFECTIVE, OR MISPRINTED ITEMS
If an item arrives damaged, defective, or misprinted, email confess@passengerconfessions.com within 30 days of delivery. Include:
- Your order number
- A description of the problem
- Clear photographs showing the full item and the issue
- A photograph of the shipping label or packaging when relevant
We will review the claim and, when approved, arrange an appropriate replacement or refund. The available remedy depends on the facts of the order and the fulfillment provider’s review.
WRONG ITEM RECEIVED
If you receive the wrong product, size, color, or design, contact us within 30 days of delivery with the order number and photographs. Do not discard the product or packaging until the claim is resolved.
SIZE AND COLOR SELECTION
Customers are responsible for reviewing the product description, color options, and size guide before ordering. Minor differences in color may occur because of monitor settings, fabric composition, production batches, and printing processes. These normal variations are not defects.
LOST PACKAGES
Claims for packages believed lost in transit should be submitted within 30 days after the estimated delivery date. We may ask the customer to confirm the delivery address and cooperate with a carrier inquiry.
RETURN AUTHORIZATION
Do not mail any product to Passenger Confessions, Big Cartel, Stripe, or Printful without written return instructions. Unauthorized returns may not be received, credited, or reshipped.
ORDER CHANGES AND CANCELLATIONS
Contact confess@passengerconfessions.com immediately if an order needs to be changed or canceled. Once an order enters fulfillment, changes or cancellation may no longer be possible.
REFUND TIMING
Approved refunds are issued to the original payment method. Bank and card-processing times vary, so the credit may take additional business days to appear after it is issued.
NONRETURNABLE ITEMS
Unless required by law, the following are not eligible for return or exchange:
- Made-to-order items without a manufacturing defect
- Items damaged through use, washing, improper care, or misuse
- Items returned without authorization
- Orders reported outside the applicable claim period
LEGAL RIGHTS
Nothing in this policy limits rights that cannot legally be waived under applicable law.
CONTACT
Questions or claims may be sent to confess@passengerconfessions.com.